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Frequently Asked Questions

Shipping How long does it take to ship?: It takes up to 3 days to customize your CuddleBuddy and then your order is shipped directly to you! Our free shipping option includes USPS 3+ day shipping. Standard and signature shipping options include 2-3 day USPS Priority mail. If you need your CuddleBuddy sooner please select Express Shipping to shorten your shipping time to 1-2 days.
Where do you ship?: We ship worldwide! Our international shipping fee is a flat rate of $22.50 USD. Standard shipping for International orders takes 10-30 days.
What type of box is my product delivered in?: All items are delivered in a nondescript brown box for discreet delivery. CuddleBuddy bears are packaged in a clear gift bag and closed with a satin ribbon.
How is my product packaged?: CuddleBuddy bears are packaged in a clear gift bag and closed with a satin ribbon. All other products will arrive in individual gift boxes or bags.

Learn more by visiting our FAQ page.

Our Mission

Our mission is to foster emotional well-being and strengthen bonds, making the distance between hearts feel a little less wide. We strive to provide personalized comfort and connection through our custom teddy bears. By preserving cherished voices and memories, CuddleBuddys offer a tangible link to loved ones, easing the pain of separation and providing solace in times of grief.

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3113 Hillcroft Ave SW Office A, Grand Rapids, MI 49548

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