FAQ

How long does it take to ship?

It takes 2-3 days to customize your cuddle buddy then 5-7 days to ship to you. If you want your CuddleBuddy sooner you can purchase a faster shipping option.

Where do you ship?

We currently ship in the united States. However, we are working to expand to Canada and the UK.

Can I return my CuddleBuddy?

If your CuddleBuddy does not match your order/proof you may return it. Send us an email telling us what is wrong along with a photo of the cuddlebuddy you received. We will then offer you the option of a refunded or a replacement cuddleBuddy. Since selections cannot be modified once your order is complete we do not allow returns for any other reason.

Where is my order?

Please use your tracking number to search for your order. If you are still unable to locate your package call our toll free number 1-855- 404-7538 for assistance.

We will need your order number to help locate your order.

What if the sound button runs out of batteries?

You can easily replace the batteries; the sound module is in the left paw. You can un-velcro the opening on the paw to access the batteries. The battery is an AG 13 button battery.

Can I wash my CuddleBuddy?

Yes, we suggest air drying it or purchasing a plush toy drying bag and setting the dryer to delicate. The material is synthetic, so it should never be exposed to hot temperatures.

Can I give a CuddleBuddy to a child?

Of course you can. Children under 3 should not be given a CuddleBuddy with a bow or embroidery since they present a choking hazard. Also note children under 3 should be monitored at all times while in possession of a Cuddlebuddy.

Where are they manufactured?

Most of the materials come from China, and meet or exceed all US standards. The materials are then assembled in the US to personalize your CuddleBuddy.

What do I need to know when customizing my CuddleBuddy?

We reserve the right to refuse requests to print profanity, trademark/licensed names, names of celebrities and professional sports players, or any content that we deem inappropriate at our discretion.

Can I change my order?

If you’d like to cancel or change your order, please call 1-855- 404-7538 as soon as possible. We will work with you to change your order. Our personalization and shipping processes were created to get your order to you as quickly as possible. Therefore, we cannot change or cancel an order once the CuddleBuddy has been customized with your selected modifications.

Why do you ask for my email address?

We use your email address to inform you about new promotions. Plus it helps us to cater our products to your needs. We do not share your information with third parties.